Frequently Asked Questions

• When will my order ship?

  Orders typically ship within 1-3 business days. You'll receive a confirmation email with tracking as soon as your order is on the way.

• What is your return policy?

  All items can be returned within 30 days, we'll cover shipping!

• How do I start a return or exchange?

  Use the "Contact Us" form on the site and include your order number. We’ll send you a prepaid return label and next steps.

• How can I track my order?

  Once your order is shipped, we will send you a tracking number and a link to track your shipment. You can also log in to your account on our website to view the status of your order and track its delivery.

• Are your products tested for durability?

  Yes. All EQST necklaces are tested by riders to ensure comfort, safety, and quality in real riding conditions.

• Do you ship internationally?

  Currently, we ship only within the United States, but international shipping is coming soon.

• How do I care for my EQST products?

  Care instructions vary by product and are listed on each product page. We reccomend steering clear of harsh cleaning agents and drying necklaces after getting them wet for long periods of time.